400 Points in 4,000 Days: Not so rapid chess improvement for the adult class player: A five-year program (Update)
I will be moving in a tad over four weeks, so will do my best to share as I promise. Its not so much that there is so much packing--after a serious liquidation cum storage blitzkrieg in Seattle two years ago, this will not be a problem--as prep. Lists of places to submit job applications, drop by and make appropriate in person introductions. All that. Just want to go up there very integrated. The folks who are furnishing the condo are VERY high level, and its not that there are strings attached--there are not--but, rather, want to be in sympatico.
A three hour run at Forest Park tomorrow, I cannot wait to get out there, carb loading last two nights, a glass of wine (or two) now--tiny pours, but still...
Had a serious call from Dubai Friday night. Hotel very, very upset. I stayed 90 minutes after my shift ended, to help them. I basically took a very, very irate customer--supplier-partner, ready to blast us, and with good reason, and left him feeling, as was honestly true, that I would spare no effort to help them. Called Lodging Support at our parent company, and talked to two persons. All great persons.
You all know my acerbic side in blogging, but in the day to day work world, I like to be the nice guy with customers and coworkers. It gives me comfort. I get to forget me. Those of you in Customer Service know what it is all about. You either like it, or you don't...
Always Planning. More like a sketch of possible performance benchmarks WITH results, than raw results. I am a spreadsheet maven, and sketch with it. The main L column is the actual daily work. I cannot help but be this way. Sh_t. I am half German. What, with a name like Korn. Mit ya plan, ya!
...What mattered is, is that our customer knew finally someone cared, and drilled into the bottom, 'here is the name to call, here is their number, their email, here is my full name (in call centers you are told not to, I am just David at HHL--acronym for my area, not telling who or what it is--and here are my hours').
If I could have given him my mobile, without getting into trouble I would do that. 'Yes. If I were in your situation, I would be VERY, very upset, too'. Well, it felt good. I truly love customer service. I am able to subordinate my ego, which is far more comfort than you can ever know, and stand for my customers. I am in on-line travel, at least now :).
Our RETAIL customers are NOT my customers, but our supplier customers are. I tell them, 'I am here to help you. You are my customer. This will be easy'. That I almost did a project for The White House need not be said, but believe me, whatever this sovereignty saw in me, I bring it with me, wherever I go.
OK. More soon. dk